Delivery & Shipping

1. Territory

We currently deliver to the following European Union ("EU") countries: Belgium, Czech Republic, Germany, Netherlands and the United Kingdom ("UK").

2. Deliveries to EU

a. We offer free shipping on all orders above 200 EUR.
b. For orders under 200 EUR, a flat shipping fee of 25 EUR will be added at checkout.

3. Deliveries to the United Kingdom (UK)

a. For all deliveries to the UK MyAlpaca covers applicable import-related VAT and duties on behalf of the customer.
b. Orders above 180 GBP qualify for free shipping.
c. Orders below 180 GBP are subject to a flat shipping fee of 50 GBP, which covers duties, and applicable import charges.
d. VAT handling:
i) For orders up to 135 GBP, VAT is collected at checkout and remitted by MyAlpaca in accordance with UK regulations.
ii) For orders above 135 GBP, products are shipped via DDP (Delivered Duty Paid) wherever possible, meaning all import duties and VAT are settled in advance. While this is intended to avoid extra charges upon delivery, in rare cases small additional fees may be charged by the carrier.

4. Territories Not Covered

We do not ship Northern Ireland and all UK Crown Dependencies and Overseas Territories, including but not limited to: Jersey, Guernsey, Isle of Man, Anguilla, Bermuda, British Virgin Islands, Cayman Islands, Falkland Islands, Gibraltar, Montserrat, Pitcairn Islands, Saint Helena, Ascension and Tristan da Cunha, South Georgia and the South Sandwich Islands, Turks and Caicos Islands. 

5. Shipping Methods

a. Orders to EU are shipped via DPD or DHL.
b. Orders to the UK are shipped via DHL.

6. Shipping Confirmation

You will receive a Shipping Confirmation email once your order has been handed over to the carrier.

7. Estimated Delivery Time

Orders should arrive within 7 business days. Deliveries are made during regular business hours. Please note that any delivery times are estimates only. We are not liable for delays caused by the courier or customs procedures. You may track your order using the tracking number provided in your shipping confirmation.

8. Delivery Address

Orders will be delivered to the shipping address provided at the time of purchase.

9. Transfer of Ownership and Responsibility

Ownership of the products transfers to you upon delivery. From that moment, you are responsible for any loss or damage to the products. Please inspect the package upon delivery. If the outer packaging or contents appear damaged, you must refuse the delivery and note the damage in the courier’s delivery documentation. By signing the delivery confirmation, you confirm the goods were received in good condition. Failure to follow this process may void your right to a refund or compensation.

10. Order Cancellation by MyAlpaca

MyAlpaca reserves the right to cancel an order in the following cases: a. If prepayment is selected and not completed within 72 hours of placing the order; b. If the product is unavailable and the customer does not accept a revised delivery timeframe; c. If the shipment is not collected from the courier despite a delivery attempt. In such cases, a refund will be issued to the customer, minus any shipping costs incurred (e.g., return shipping, warehousing) where applicable.

If you have any questions or would like to arrange delivery for a specific day, please don’t hesitate to contact us by email at craft@myalpaca.eu.

We wish you a delightful shopping experience,
The MyAlpaca Team